Iboma Call Centre

Call Centre Outsourcing
The Benefits of Call Centre Outsourcing (Seats)


If you are interested in saving your valuable time and productive resources, then outsourcing your services to a call centre is your best bet. The following are the benefits of business process outsourcing to iboma

Cost advantages – There are numerous call centre service providers in South Africa that offer quality services at a very reasonable cost. By using IBOMA Call Centre you can save a huge amount of operating costs by outsourcing us.

Increased bottom-lines – Outsourcing call centre services can help in increasing the profits of your business. In fact, call centre outsourcing can bring about an increase in all the aspects of your business, in terms of quality, performance and productivity

Save on resources – By outsourcing call centre services, you can save in terms of manpower and infrastructure. You will not have to invest in training costs or expensive software. You can utilize your resources for your core business processes and experience profits in that area

Specialized skills – Outsourcing Iboma services can help you get access to the specialized skills of experienced professionals

Out Infrastructure consist of 65 work stations which includes, chairs, desks, computers, head sets.
We have a state of the art Telephony system ,Real time Reporting, 100% Recording, High quality monitoring system , internet access

We are located in the Cape Town(Athlone) area, which is close to all amenities, on the bus/train/taxi route and 10 min away from Cape Town International Airport
We have secure parking and security on site 24 hours a day.

Features of our Telephony System

• 100% recording of all calls
• VPN access to all voice recordings
• Review interviews and reports
• Calls can be saved locally for analysis
• Automated data tagging
• Call analysis using data tagged with call
• View voice envelopes of customer and agent separately

Inbound call centre services

IBOMA offers a gamut of inbound services like the following:

• Scheduling sales demos
• Sprucing up telesales
• Enhancing loyalty programs
• Order taking
• Phone services
• Answering services
• Handling requests
• Helpdesk services
• Event scheduling
• Online sales





Outbound call centre services

The outbound services bouquet includes the following:

• Telemarketing services
• Lead generation
• Employment verifications
• Market research
• Surveys
• Promoting brands
• Database cleaning

Collection Services

• Data matching and Tracing
• Sourcing and Segmentation
• Reasonable Commission
• No Collections No Commission